Frequently Asked Questions

We accept all major credit/debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and select cryptocurrencies (USDT, BTC). All payments are processed securely.

You are billed on the same day each month as your initial purchase. For example, if you sign up on the 15th, you will be billed on the 15th of every month.

We do not currently offer a free trial, but we have a 3-day money-back guarantee on your first purchase. See our Refund Policy for full details.

Yes! You can upgrade your plan at any time from the client area and pay only the prorated difference. Downgrading is available at the next billing cycle.

If a payment fails, you will receive an email notification. You have a 3-day grace period to update your payment method. After 3 days, services may be suspended.

Minecraft and Bot hosting services are deployed instantly — under 60 seconds. VPS deployments may take 2–5 minutes to complete.

We use Pterodactyl Panel for Minecraft and Bot hosting — a modern, feature-rich panel with file management, console access, database management, and scheduling.

Absolutely! You have full file manager access through the Pterodactyl panel. Upload any plugins (.jar files), mods, config files, and world data.

Yes. You can upload any custom JAR and set it as the startup file. We support Paper, Purpur, custom forks, and any standard Java-based server software.

Yes. You can upload your existing world files, plugins, and configs via SFTP or the file manager. Our support team can also assist with migrations.

We use enterprise-grade servers with AMD EPYC / Intel Xeon processors and NVMe SSDs for all storage. RAM is DDR4 ECC for maximum stability.

Our Singapore and Tokyo nodes have 1Tbps+ DDoS mitigation capacity. Our India node has 800Gbps. All protection is always-on with no additional cost.

We guarantee 99.9% network uptime. This excludes scheduled maintenance windows which are announced 24 hours in advance.

All VPS plans include a dedicated IPv4 address. Minecraft and Bot hosting use shared IPs with unique port assignments. Dedicated IPs for game servers are available as add-ons.

MySQL databases are included with Diamond/Netherite Minecraft plans and Megabot/Gigabot bot hosting plans. All VPS plans support any database you install.

You can reach us through our support ticket system (fastest), our Discord server (community + staff), or by email at support@chikunodes.com.

Our support team is available 24/7. General tickets are responded to within 2 hours. Priority and Dedicated support customers receive responses within 30 minutes.

Basic support covers platform issues and connectivity. For managed services (plugin troubleshooting, custom configs, etc.), ask us about our managed add-on.